Telecommunication giants, MTN Ghana has held a community engagement in Donkorkrom in the Eastern Region aimed at empowering residents with knowledge on digital tools and mobile money safety measures, a release said on Monday.
The engagement is part of the company’s commitment to close the digital access gap and enhance customer experience in underserved areas, according to the release.
The forum focused on digital and financial inclusion for rural and remote communities, services designed to simplify everyday lives, and provided residents with vital information on how to prevent MoMo fraud.
Residents of the community also received updates on ongoing investments MTN Ghana is making to improve network infrastructure and reliability in Donkorkrom and its surroundings.
“Our visit to Donkorkrom reflects our commitment to serving all customers, especially those in communities that have been historically underserved. We are listening, investing and working with urgency to improve the quality of service,” Georgina Fiagbenu, Senior Manager for Corporate Communications at MTN Ghana, said.
The District Chief Executive of Donkorkrom, Kate Mawusi, expressed her gratitude to MTN Ghana for their support to the district, noting, “I am happy to host MTN Ghana in Donkorkrom today. This visit demonstrates your commitment to your customers. We are excited to have you here in Donkorkrom”.
The chief of Donkorkrom, Nana Akuamoah Boateng, commended MTN Ghana for coming to the community to engage with the residents.
According to the chief, the visit by MTN Ghana marked the first time a corporate organisation had recognised his community and organised such a forum to engage and solicit feedback on its services.
He, therefore, urged MTN Ghana to continue to strengthen the relationship with Donkorkrom.
Donkorkrom, a community with growing digital needs but limited infrastructure, was chosen as the location for the community engagement to reinforce MTN’s commitment to inclusive service delivery and improve connectivity in hard-to-reach communities.
Over the years, MTN Ghana has organised community fora across Ghana to educate and solicit feedback on its services. These community fora underscore MTN Ghana’s dedication to providing timely information, improving digital literacy and strengthening trust through face-to-face engagement with its customers.